Physics Help Room Digital Queue System

🎯 How It Works

For Students:

Scan QR code at your table
Sign in with CU credentials
Select course & describe issue
See your position & wait time

For Helpers (Faculty/TAs/LAs):

Check in on your phone
See queue & call next student (one tap)
Track sessions & view statistics
Toggle "on break" when needed

👥 Four-Tier Permission Model

MANAGER System-wide oversight, all analytics, config settings

FACULTY Assign helpers to THEIR courses, view course analytics
✓ Can work as helpers (includes all helper permissions)

HELPER (Faculty, TAs, LAs) Check in/out, manage queue, view own stats

STUDENT Join queue, view status, submit feedback

⭐ Key Features

QR code sign-in
Real-time queue updates
Mobile-first design
Student feedback system
Analytics & reporting
WCAG 2.1 AA accessible

💡 Key Benefits

For Students Fair queue • See wait times remotely • Mobile-friendly • Accessible to all

For Helpers Less logistics, more teaching • One-tap queue management • Track your impact

For Faculty Manage your TAs/LAs • View course analytics • Work as helper when needed

For Department Quantify ROI & justify funding • Data-driven staffing • Demonstrate impact with evidence

📅 Implementation Timeline (Phased Rollout)

Development Nov 2025 - Spring 2026
Build core features & interfaces

Pilot & Testing Spring/Summer 2026
Refine based on user feedback

Full Launch Fall 2026
All features active campus-wide

📊 Expected Impact

50+ Concurrent Users Supported

Real-Time Analytics & Insights

100% WCAG AA Accessible

24/7 Help Room Availability

📈 How We'll Measure Success

80%+ Pilot Adoption by Helpers

4.5/5 Student Satisfaction Rating

99%+ System Uptime

Backup plan: Whiteboard always available • Pilot can be extended • Won't force adoption if not working

✅ What Stays the Same

Face-to-face, personalized help
Walk-in anytime (no appointments)
Free help for all CU students
Same helpers (TAs, LAs, faculty)
Collaborative, supportive culture
Whiteboard available as backup

🔄 What Changes

Sign-in via QR code (not whiteboard)
Digital queue on monitors
Helpers use phones (not markers)
See wait times remotely
Optional feedback after sessions
Analytics for optimization

🚀 Your Input Needed!

We need stakeholder feedback on key design decisions by [TBD]:

Critical Decisions:

Feedback visibility: Individual or aggregate? (Rec: Aggregate)
Helper flexibility: Any course or assigned only? (Rec: Any course)
Public display: Names or numbers? (Rec: First names)

How to Provide Feedback:

Survey: [URL will be provided]
Email: kristopher.bunker@colorado.edu
Meetings: [Dates TBD]
Review Decision Guide for full details