Help Room Queue System Preview

We're exploring a new digital queue management system for the Physics Help Room. This preview site contains interactive mockups and supporting documentation to help gather feedback from students, helpers, and faculty.

New to this project? Start with the One-Page Summary for a quick visual overview of the entire system, or explore the mockups below to see what the system would look like for different users.

👨‍🎓 Student Views

📝

Student Sign-Up

QR code landing page where students join the queue by selecting their course and describing their issue.

Student Mobile-Optimized
⏱️

Queue Status

Real-time view of position in queue, estimated wait time, and cancel option. Auto-refreshes every 5 seconds.

Student Real-Time
⭐

Submit Feedback

Post-session feedback form with star rating, helpful toggle, and optional comments. Anonymous to helpers.

Student Optional

🎓 Helper Views (Faculty/TAs/LAs)

✅

Check-In

Quick check-in form when helpers arrive for their shift. Links to scheduled shifts and allows notes.

Helper
📱

Helper Dashboard

Mobile-first queue management interface. Call next student, view queue, manage availability, and track sessions.

Helper Primary Interface
💬

Active Session

Session details page showing student info, topic, timer, and options to complete or mark no-show.

Helper
📊

Personal Statistics

Aggregate statistics showing sessions helped, average ratings, milestones, and performance trends.

Helper

👨‍🏫 Faculty Views (Course Management)

📚

Faculty Dashboard

View all courses you teach, manage helpers assigned to each section, and access course analytics. Note: Faculty also have access to all Helper Views above.

Faculty
👥

Helper Assignment

Assign TAs/LAs to your course sections. Search for helpers, add them to your course, and manage your team.

Faculty
📈

Course Analytics

View help demand, peak times, helper performance, and student satisfaction for your course sections.

Faculty

📺 Public Display Views

📋

Queue Display (All Students)

Large monitor display showing all students waiting, their courses, wait times, and helper availability. Auto-refreshes.

Public Full-Screen
📂

Queue Display (By Course)

Grouped view showing separate queues for each course. Students can quickly find their course section.

Public Organized

🗓️ Schedule Calendar

📅

Weekly Schedule

Calendar view showing when helpers are scheduled to work. Color-coded by course for easy identification.

All Users

📚 Additional Resources

📄

Executive Summary

High-level overview of the Help Room Queue System, key benefits, and implementation approach.

Document
❓

Frequently Asked Questions

Common questions and answers about the Help Room Queue System.

Document
🎯

Decision Guide

Framework for evaluating whether to implement this system in your department.

Document

Design System Notes

All mockups follow the CU Boulder Design System:

  • Colors: UCB Gold (#CFB87C), Black (#000000), Link Blue (#0277BD), Dark Gray (#424242)
  • Typography: Roboto (body), Roboto Condensed (headings)
  • Accessibility: WCAG 2.1 Level AA compliant (contrast ratios ≥4.5:1)
  • Responsive: Mobile-first design, works on all device sizes